 Can you account for all calls on your network each day?
Can you identify the daily call volume by type of call?Are you surprised at your companies’ total usage revenue at month end? Do you suspect it should be higher? Do you have controls in place to catch any process blip? Did a network process falter without you knowing? FeaturesUsageWorks Reports provide standard reports that deliver key network and operational insights integral to keeping your business thriving in a struggling economy! Daily reports include: Provides Daily and Month-to-Date Call Volume and Duration Information by Geographic Area (State, LATA, City, etc)- Identifies the number of calls and minute of use volume for each defined call type.
- Allows finance and accounting departments to be capable of forecasting monthly usage by knowing the volume of calls by call type. This information can be used with contract and billing data to forecast anticipated monthly revenues.
- Allows network personnel a means to determine if there are any process gaps that need immediate investigation.
Provides Daily and Average Expected Daily Call Volume by Trunk Group- Identifies number of call volumes and the average duration by trunk group to ensure usage recording activity is turned on for every trunk group with no mistakes.
- Allows network personnel the ability to ensure, at a glance, that the switches are recording all calls on each trunk group. Any zero volume or lower than expecteed volumes will tell network personnel that the switch is not recording properly.
Determines Call Volume by Phone Number that has Increased or Decreased vs. Expected Volume more than a Predetermined Percentage- Identifies customers whose business is declining or who may be moving traffic to another service provider.
- Identifies customers whose business is increasing or who may be merging with another company for added call volume.
- Allows sales and finance to know when a customer is declining and provides a leg up to try to keep their business or understand why their call volume is declining.
- Allows sales the opportunity to upsell customers into higher packages.
- Finance and marketing departments can combine daily reports over time to identify market trends.
Provides Daily Unidentified Call Types/Structure Codes Report- Network, finance, and billing personnel can use this report to determine if call types or other call record data elements are being recorded incorrectly such that it could not be recognized by the billing system.
- This report provides an action plan for network personnel or the switch manufacturer to correct errors.
Provides a Daily List of Phone Numbers that Cannot be Identified by the Billing System- Used to determine if there are customers on the network that are not loaded into the billing system.
- Allows the network department to determine if there is a gap in the installation processes.
Top 10 Customer List- Identifies the top 10 usage customers for marketing purposes.
- Allows sales to profile customers and go after similar customer types.
- Allows sales to understand which customers need additional focus.
Inbound Calls with Insufficient Call Identification- Identifies usage where the call information is insufficient to process for billing.
- Compiles call records that are insufficient and will need to be sent back to the LEC for reimbursement.
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